Return & Refund Policy

🔄 RETURN & REFUND POLICY

Thank you for shopping with Trendsify Store. Customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

By placing an order through our website, you agree to the terms outlined in this policy.

📦 Return Eligibility

We accept returns within 30 days of the delivery date.

To qualify for a return, the item must:

  • Be unused and unopened.
  • Remain in its original condition.
  • Be returned in its original packaging.
  • Include all original accessories, inserts, and components.
  • Be free from damage caused after delivery.
  • Include proof of purchase or your order number.

For fragrances, the bottle must remain unopened and unused, with the original seal intact where applicable.

Items that do not meet these conditions may not be eligible for a refund.

❌ Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Opened or used perfumes
  • Fragrances with broken or removed seals
  • Items damaged due to misuse or improper handling
  • Products missing original packaging or accessories
  • Clearance or Final Sale items
  • Gift Cards
  • Customized or personalized products

🌸 Fragrance Notice

Perfume fragrances can be subjective and may smell differently depending on individual skin chemistry, application, environment, or personal preference.

A fragrance not meeting a customer's personal scent preference does not necessarily constitute a product defect.

Please carefully review the fragrance details, size, and product information before placing your order.

🔄 How to Request a Return

To request a return:

  1. Contact our customer support within 30 days of delivery.
  2. Provide:
    • Your order number
    • Reason for the return
    • Photos of the product, if applicable
  3. If your return is approved, we will provide return instructions.

Please do not return any item without prior authorization, as unauthorized returns may not be accepted.

💳 Refund Process

Once your returned item has been received and inspected, we will notify you whether your refund has been approved or declined.

If approved:

  • Refunds will be issued to your original payment method.
  • Please allow 5–10 business days for the refund to appear, depending on your financial institution.

Original shipping charges are non-refundable, except when the return is due to our error or you received a damaged, defective, or incorrect item.

📦 Damaged, Leaking, or Incorrect Items

Although every order is carefully packaged, perfume bottles may occasionally be damaged during shipping.

If your order arrives:

  • Broken
  • Leaking
  • Damaged
  • Incorrect
  • Missing items

please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Clear photos of the perfume/product
  • Photos of the shipping box
  • Photos of the packaging materials
  • A brief description of the issue

After reviewing your request, we may offer:

  • A replacement
  • A full or partial refund
  • Store credit (where applicable)
  • Another appropriate resolution

🔁 Exchanges

We currently do not offer direct exchanges.

If you would like a different fragrance, please return the eligible product (if approved) and place a new order separately.

❌ Order Cancellations

Orders may be canceled only before they have been processed for shipment.

Once an order has shipped, it cannot be canceled.

📭 Refused or Undeliverable Packages

If a package is returned because:

  • An incorrect shipping address was provided,
  • Delivery was refused,
  • The package was unclaimed,

any refund issued may be reduced by the original shipping cost and any return shipping fees incurred.

⚠️ Fraud Prevention

To protect our customers and our business, we reserve the right to:

  • Decline returns that do not comply with this policy.
  • Refuse refunds in cases of suspected fraud or abuse.
  • Request additional information before approving a return or refund.

📜 Policy Updates

We reserve the right to update this Return & Refund Policy at any time.

Any changes become effective immediately upon publication on this page.

📬 Contact Us

If you have any questions regarding returns or refunds, please contact us.

Store Name: Trendsify Store

📧 Email: help.trendsifystore@outlook.com

📍 Address: 38908 Bayfront Dr, Ocean View, DE 19970